We understand the importance of providing all our users with a comprehensive support and assistance program, and the need to deliver this support in a timely manner.
As a Paramach User you’ll have access to all of our online resources, available 24/7, to answer questions, provide training material and to help with all your support request.
To gain access to the Video Training Series, Help Guide and other support programs, you will need to be signed-in to your account.
For general inquires and further information on the Paramach application or website, please use the contact us page. Your inquiry will be directed to the department best suited to help with your request.
Ask A Question
The ‘Ask A Question’ feature provides a quick and simple way for users to submit a short non-technical question to the Paramach support staff, directly from within the CAD/CAM web application.
Your personal dashboard incorporates a fast, secure and easy to use Dashboard Messaging System. Similar to native email, but much quicker and more efficiant, Paramach DMS is your first line of communication with our dedicated support staff.
The Help Guide is designed to introduce first-time users to the Paramach CAD/CAM web application and to provide you with easy-to-understand, step-by-step instructions covering all the tools, commands, features and functions that the software has to offer.
Video Training Series
Paramach’s comprehensive, instructor-led Video Training Series provides you with the most flexible and convenient training experience, allowing you to learn at a pace that’s comfortable to you.
Raise a ticket
Support tickets are designed for more complex technical question and issues relating to the CAD/CAM software application and other dynamic features of the website. Raising a ticket allows both you and Paramach to record and track the current status, submission date, last activity and resolution information to ensure you get the most accurate response.
Bug reports are essential to us as we continue to add new features and functionality to the Paramach application. If you discover a Bug in the software we encourage you to report it as soon as possible. Once a Bug report has been submitted and verified, we will take immediate action to resolve the issue. Stable, reliable and bug-free software will always be our number one priority.
Post Processor request
The Post Processor request service is FREE to our subscription members: you provide us with the required information and we will build you a new Post, or make a modification to an existing Post, best-suited to your CNC controller.
Give it a try. Sign up for our FREE 30 day trial today!